PR05 - 30 - k - How to Comment or Complain 4 COL

Karensu

Informations

• Publié par: Entau
• Nombre de lectures: 102
• Langue: Slovak

Extrait

Fort Augustus...................................01320 366733 Senior Management TeamService Points Memorial Hall, Canal Street PH32 4DJ
Grantown........................................ 01479 [e-mail] All contacts below can be written to at:Town House, The Square PH26 3HF
The Highland Council, HQ, Glenurquhart Road,Service Centre: 01349 886606 Hilton...............................................01463 246007
Inverness IV3 5NXHilton Village, Hilton IV2 4HT
Inverness..........................................01463 703999 Education, Culture & Sports ServicesCaithness, Sutherland & Easter Ross 23 Church Street IV1 1DY YourHugh FraserAlness................................................01349 882366 Kingussie01540 664502 01463 7028013/5 Obsdale Road IV17 0TY Ruthven Road PH21 1EJ E-mail: [e-mail].............................................01641 521242 Comments & Nairn...............................................01667 458500
NTC, Bettyhill KW14 7SS Court House, High Street IV12 4AU Finance ServiceBonar Bridge.....................................01863 766838 ComplaintsAlan GeddesLairg Road IV24 3EA 01463 702301
Brora.................................................01408 622644 E-mail: [e-mail]
Gower Street KW9 6PD How we will respondRoss, Skye and Lochaber
Dornoch...........................................01408 635300 Acharacle Housing and Property.........................................01967 431487
Castle Street IV25 3FD Steve BarronMorrison Place PH36 4JT
Durness01971 511750 01463 702853Broadford01471 820075
Durine Durness IV27 4PN E-mail: [e-mail] Corry Road IV49 9AB
Golspie............................................01408 635200 Dingwall...........................................01349 868527
Main Street KW10 6RB Planning & DevelopmentRoss House, High Street IV15 9RY
Helmsdale........................................01431 821742 Stuart BlackFortrose............................................01381 620797
Dunrobin Street KW8 6JX 01463 702251Leisure Centre, Deans Road IV10 8TJ
E-mail: [e-mail]......................................01349 852472 Fort William.......................................01397707256
62 High Street IV18 0DH Lochaber House, High Street PH33 6EL Transport, Environmental & Community ServicesLairg................................................01549 402588 Gairloch...........................................01445 712572 Neil GilliesMain Street IV27 4DB Achtercairn IV21 2BP 01463 702646Lochinver..........................................01571 844777 Kinlochleven.....................................01855 831663 E-mail: [e-mail] Pier IV27 4LE Library/Service Point, Riverside Road PH50 4QH
Tain..................................................01862 892122 Kyle................................................ 01599 534270 Social Work Services24 High Street IV19 1AE Main Street IV40 8AB Bill AlexanderThurso..............................................01847 805500 Lochcarron........................................01520 722241 01463 702860Rotterdam Street KW14 8AB Main Street IV54 8YD E-mail: [e-mail]
Wick.................................................01955 607719 Mallaig.............................................01687 460027
Market Square KW1 4AB BeachdanCommunity Centre PH41 4PY Chief Executive
Muir of Ord Alistair Dodds......................................01463 870201
01463 702009Seaforth Road IV6 7TA is
E-mail: [e-mail]..............................................01478 613800Inverness, Nairn, Badenoch and Strathspey Tigh-Na-Sgire, Park Lane IV51 9GP GearananArdersier...........................................01667 462658 Assistant Chief ExecutiveUllapool.......................................... 01854 612426
Station Road IV2 7SU Michelle MorrisNorth Road IV26 2XL
Aviemore.........................................01479 811990 01463 702845 Mar a fhreagras sinnSchool House, Milton Park PH22 1RR E-mail: [e-mail]
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Stage One Stage ThreeIntroduction
You can make a comment or complaint using If you are still not satisfied after the secondThe Highland Council is committed to providing the
best possible service to all its customers. any of the following methods: stage, you can appeal to the Council’s Chief
Visit us in person at any of the council’s 37 Executive who will arrange to investigate your
Sometimes things go wrong and, when they do, we Service Points or any local office complaint a third time. The Chief Executive will
need to know so we can put things right, and learn acknowledge your complaint within three
from our mistakes. Telephone us at our Customer Service Centre working days and will normally send you a full
on 01349 886606 written reply within ten working days.
If you have a concern or a suggestion about a
service, first speak or write to the staff providing the Use our online complaint form at
service. Most problems can be dealt with quickly by www.highland.gov.uk
council staff closest to the situation. If you feel you
are unable to approach these staff or the service
Email us at [e-mail], or are unhappy with their response, you can
fill in a council comments and complaints form.
When we receive your comment or complaint
we will inform you about what happens next.Let Us Know Your Comments if… If I’m Still Not Happy Can I
In the case of a complaint we will tell you the
Take My Complaint Further?service dealing with your complaint, theirYou have received exceptionally good service
contact details and how long the investigationYou have a suggestion on how to improve our
will take. Our normal procedure for complaints Yes, you can write to the Scottish Public Servicesservice
is to acknowledge your complaint within three Ombudsman at:We have done something wrong
working days and send you a full reply withinWe have not done something we should have
done ten working days. If the investigation of the Scottish Public Services Ombudsman
You have been treated unfairly complaint is expected to take longer than the FREEPOST, EH641
ten working days, we will contact you to agree
We Would Like to know, because... new timescales. Telephone: [phone]
Fax:ax: 0800 377 7331
If we have done well, we would like to promote Email: [e-mail] Twothe same good practice across all council services Website:ebsite: www .spso.org.uk
If we have been at fault, we would like to put To request this informationText: ext: 0790 049 4372
things right and make sure it doesn’t happen If you are not satisfied with the outcome of your in an alternative format e.g.again complaint at stage one you can contact the The Ombudsman is an independent person who
If we have not been at fault, we will provide a full large print, braille, computerrelevant Service Director at Council investigates many types of complaints about
explanation Headquarters. They will arrange to have your local councils. disk, audio tape, or suitable
complaint investigated by a senior manager. language, please contact anyYou will be advised of the name of the personHow Do I Make A You can complain directly to the Ombudsman at Council Service Point.assisting with your complaint and you should any time. However, your complaint will usuallyComment or Complaint? receive a reply within ten working days. You will only be considered by the Ombudsman after we
find contact details for all Service Directors in have looked into it under our own complaintsOur complaints procedure has three stages. this leaflet including their email addresses. www.highland.gov.ukprocedure.
PR08 - 124 - k - June 2011